Our order process is designed to be as simple and straightforward as possible. Should you have any questions please don't hesitate to call us on 0844 322 0238. We are always happy to help.
To make a purchase just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, Delta, Switch/Maestro, and Solo. Payments are made through Paypoint, Google Checkout or Paypal, so we do not hold any of your credit or debit card details.
2. Order Confirmation
You will receive email confirmation of your order which indicates that we have received your order. It does not mean we have accepted your order. We have included this term just in case a mistake has been made in pricing and we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If we cannot supply the product you have ordered, we will where possible offer you a similar produc t but again we will always contact you to ensure you agree to this. Like many Internet retailers, we do not hold any of your credit card details so we can never charge anything to your card without first speaking to you.
3. Order Status
Once you place your order you will receive an email with the order details. Your order will then pass through a number of status checks as follows.
Your payment details are being checked and processed. We may contact you for further details if required. You will get an e-mail from us if your payment fails to complete and we ask you to contact us as soon as you receive this e-mail.
Your order is now being picked.
Your order has been packed and is being prepared for despatch
4. Next Day Delivery
If you want us to deliver next day you need to place your order before 12 noon. Providing the item is in stock, your order will be picked, packed and despatched the same day and delivered the next day.
Many customers collect their orders direct from our warehouse in Old Dalby, Leicestershire. This is ideal if you are in a hurry, live nearby or want to collect a large item and save the delivery cost.
To collect your order, please order online as usual. Once you have completed your order, please call our Customer Orders department on 0844 994 3428 to arrange a suitable collection time. When you collect your order we will refund any postage you have been charged.
Lancashire Enterprise Business Park
And lastly we always do our best!
We aim to do our best to process your order quickly and get them delivered to you as soon as possible. If you do have any problems then please call Customer Service on 0844 322 0238 or e-mail us at firstname.lastname@example.org . Our opening hours are Monday to Friday 9.00 am to 4.00pm