Gardencentreonline.com wants you to be happy with your purchase. If for any reason you are not, please follow the instructions below so we can fix it for you as quickly as possible.
RETURNS
If you wish to return any unwanted items you must do this within 14 days of receipt of the goods. You will be required to pay the return postage costs. We strongly advise you to use a method that can be tracked or as a minimum get proof of postage. If the item is too heavy and you need help to arrange this, then please contact us. Returns need to be sent to the address below.
We realise you may be making purchases for Christmas, so all purchases from 1st December will have an extended period to return them up to Friday 8th January 2010.
Please complete the Returns Form with the relevant details, your name, order number, goods you are returning, reason you are returning them and whether you want a replacement item or refund.
FAULTY AND DAMAGED GOODS
If you have received goods that are faulty or damaged please contact us within 7 days of receipt. We will offer you a replacement or refund so please contact us to arrange this on the telephone number below.
INCORRECT GOODS
If you have received an incorrect item that you did not order, please contact us on the telephone number listed below so we can arrange to send you the correct item.
Gardencentreonline.com
Returns Department
Unit 2A
Old Dalby Business Park
Leicestershire
LE14 3NJ
Telephone 0845 0943204
Fax 01664 823779
Email ordercentre@gardencentreonline.com
ORDER CANCELLATION
In line with the Distance Selling Regulations, you have the right to cancel your order up to 7 working days after receipt of the goods. If you wish to do this you must inform us in writing via letter, fax or e-mail – we are unable to accept cancellations by phone.
This does not affect your statutory rights as a consumer.