Delivery

Standard Postage Charges for the UK

Delivery, Postage & Packing Guidelines

Postage and Packaging is charged at £5.95 per order to for mainland UK, additonal charges may be apply for UK Highlands and Islands. P&P will be calculated and added automatically to your shopping basket.

When Will My Order Arrive?

Normally 5-10 working days.

Plants will only be shipped Monday - Wednesday, to ensure they arrive in pristine condition, and are not stuck in transit
This is a paramount condition to ensure your purchase is recived in 'nursery fresh' condition 

Garden Buildings may take longer for delivery due to the manufacturing process involved. The manufacturer will call you directly to advise the appropriate ETA.

Deliveries of Bulk Bags & Paving Products

The customer understands that where able, our delivery driver will try and place products ordered on the customer's driveway and therefore agrees that their driveway is capable of withstanding the weight of a small tail lift truck and the purchased goods. If not, the customer agrees to accept responsibility to provide a suitable area free from access restrictions for the delivery to be left. The customer also understands that the company can only guarantee a kerbside delivery and that ultimately they are happy for goods to be left kerbside, should the driver encounter any problems offloading onto a driveway or other specified area. If the company or its agent cannot gain access to the delivery address then additional costs may be incurred and shall ultimately fall to the customer.

The customer understands that where able, our delivery driver will try and place products ordered on the customer's driveway and therefore agrees that their driveway is capable of withstanding the weight of a small tail lift truck and the purchased goods. If not, the customer agrees to accept responsibility to provide a suitable area free from access restrictions for the delivery to be left. The customer also understands that the company can only guarantee a kerbside delivery and that ultimately they are happy for goods to be left kerbside, should the driver encounter any problems offloading onto a driveway or other specified area. If the company or its agent cannot gain access to the delivery address then additional costs may be incurred and shall ultimately fall to the customer.

Deliveries are made using large vehicles and it is the customer's responsibility to inform the company if there may be an access problem.

The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. Our delivery vehicles use tail lift offloading (for bulk bags or small bags) or tipping mechanism (in the case of loose loads). It must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. In the case of our tail lift (kerbside) offloading vehicle a pallet truck is then used to manoeuvre the items off the tail lift to the kerbside delivery point.

The customer understands that as kerbside deliveries are made using a manually manoeuvred pump truck, it is not possible to leave goods on uneven surfaces such as gravel, grass or on slopes of any kind. It is your responsibility in some areas of the UK to obtain a permit from your local council to have bulk bags left on the kerbside. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. If a certain method of delivery vehicle is required it is the customer’s responsibility to inform the company of these special requirements within 2 hours of the order being made. The company reserves the right to cancel or hold any orders that the company deems may suffer from potential delivery problems and the customer understands that delivery dates may be delayed in these instances. If products are out of stock then the company also reserves the right to cancel or hold orders in this situation.

If a driver has to park in a red zone or double yellows, the driver will only make delivery if the customer is liable for covering any parking fines that may occur. Furthermore, the courier is not permitted and will not drop products in these restricted spots. Please note delivery charges may still apply.

Delivery Instructions

If you can’t be there for the delivery, you can provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in a safe place. Otherwise you can specify a different delivery address when placing your order.

Orders with Multiple Items

If you order multiple items, you may receive individual items separately. If this does occur, please wait the full 10 working days before contacting customer services, by which time all items should have been received.

Delivery Outside The UK

Currently we only deliver to the UK and British Isles.

If you have a question regarding Delivery and P&P, please feel free to Contact us.

Email us at sales@gardencentreonline.com