Plant Guarantee

Our Commitment to Providing Quality Plants

For all 'plants', we offer our 'Guaranteed to Thrive' promise.

We aim to supply our plants to you in perfect condition. However if you’re not completely happy with your purchase, return it to us within 30 days to receive a FULL REFUND or EXCHANGE.

Should anything fail to meet your expectations or fail to thrive (given reasonable care and protection against infestation, disease or unsatisfactory weather conditions) after 30 days, please contact us for a review by our expert to determine the problem. If we agree that a replacement is required then we will happily arrange for one to be sent and all you’ll need to pay is the postage and packaging.


How to get the best from your plants

Important note:

Carefully open your plants and remove from the outer packaging. Water (or in the case of bare root ones ‘soak’) thoroughly straight away and leave them for a couple of days to recover from their journey.

Keep all plant labels attached to make sure they don’t get mixed up.

Planting & care Instructions for your plants should have arrived with them. If for any reason you require another copy, please email us & we will get one over to you. Advise can also be found in the ‘Garden Tips’ section of our website.

Plug plants which are already in mini-greenhouses should be placed straight on a windowsill with the lid left open for them to acclimatise. If any have yellow leaves, do not worry – this is usually just a side effect of them being in a box & in the post. They should soon recover!