Returns and Refunds Policy wants you to be happy with your purchase. If for any reason you are not, please follow the instructions below so we can fix it for you as quickly as possible.


If you wish to return any unwanted items you must do this within 14 days of receipt of the goods. You will be required to pay the return postage costs. We strongly advise you to use a method that can be tracked or as a minimum get proof of postage. If the item is too heavy and you need help to arrange this, then please contact us. Returns need to be sent to the address below.

Faulty and damaged goods

If you have received goods that are faulty or damaged please contact us within 7 days of receipt. We will offer you a replacement or refund so please contact us to arrange this on the telephone number below. Depending on the item and the damage, we may arrange collection of the faulty or damaged goods or we may require you to send us a photo.

Incorrect Goods

If you have received an incorrect item that you did not order, please contact us on the telephone number listed below so we can arrange to send you the correct item.

H&G (Retail) Ltd, Briar Patch Nursery
Ickwell Road, Upper Caldecote
Bedfordshire, SG18 9BS


Order Cancellation

In line with the Distance Selling Regulations, you have the right to cancel your order up to 7 working days after receipt of the goods. If you wish to do this you must inform us in writing via letter, fax or e-mail – we are unable to accept cancellations by phone.

This does not affect your statutory rights as a consumer.